A simple, supportive process for families and coordinators
Getting started should feel clear and manageable
We understand that finding the right support can feel overwhelming.
Families often come to us unsure of where to begin. Support coordinators are balancing multiple cases and need a provider who is responsive, organized, and easy to work with.
At AJ Residence, we make the process simple, clear, and supportive from the very first conversation.
Whether you are seeking residential services, day support, community-based services, or support for a child, our team will guide you step by step.
You are not doing this alone. We walk with you through the process.
How to Begin Services
Contact us or submit a referral
Families may contact us directly, or support coordinators may submit a referral through the Virginia Waiver Management System (WaMS).
We respond promptly and begin reviewing the request as soon as it is received.
Referrals are accepted for:
- •Residential Group Homes
- •Adult Center-Based Day Support
- •Community Engagement
- •Community Coaching
- •Children's Program & Youth Enrichment
We take time to understand your needs
Once we receive your referral or inquiry, we gather information to understand the individual as a whole person, not just a set of documents.
This may include:
- •Individual Support Plan (ISP)
- •Medical or behavioral information (if applicable)
- •Safety considerations
- •Daily support needs
- •Family preferences and goals
We take the time to listen carefully so we can determine whether our program is the right fit.
Schedule a visit or intake meeting
We invite families and support coordinators to meet with us.
Depending on the service, this may include:
- •A tour of the group home
- •A visit to the day support center
- •A conversation about routines, preferences, and goals
This meeting is calm, respectful, and focused on making sure the individual feels comfortable and understood.
Review and acceptance
After the meeting, we review all information to ensure:
- •We can safely support the individual
- •The environment is appropriate
- •Staffing is available
- •The service aligns with the ISP
Once approved, we confirm next steps and a projected start date.
Begin services with a thoughtful transition
We work closely with families and coordinators to ensure a smooth start.
The first days are structured but gentle. We introduce routines gradually so the individual can settle in comfortably.
Our goal is to create a positive and stable beginning.
What Support Coordinators Can Expect
We value our partnership with support coordinators and case managers.
You can expect:
We aim to make your job easier while ensuring the individual receives the right support.
Eligibility for Services
- Must have the Community Living (CL) Waiver
- Must meet clinical and safety criteria
- Admission based on assessment and availability
- Must have CL or FIS Waiver
- Service must be included in the ISP
- Must be able to participate safely with staff support
- Ages 4 to 21 depending on program
- Enrollment based on assessment and available space
- May support children with Medicaid waivers, Medicaid without a waiver, or private pay depending on eligibility
A process built on respect and clarity
Starting services should not feel confusing or stressful.
We are here to answer questions, explain each step, and make sure families feel confident in their decision.
Every individual deserves care that feels safe, structured, and respectful.
Contact Us to Get Started
We are happy to speak with you, schedule a visit, or guide you through the referral process.
General Inquiries
703-544-4348Richmond Programs (Children & Adult Day Support)
804-553-0412