Privacy Policy

AJ Residence is committed to protecting the privacy and confidentiality of the individuals and families we serve. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website or contact us about services.

For purposes of this policy, "AJ Residence" refers to AJ Residence LLC, AJ Residence RVA LLC, and AJ Residence Community Support LLC.

Information We Collect

When you contact us, submit a referral, or complete a form on our website, we may collect basic personal information such as your name, phone number, email address, and any details you choose to share about service needs.

In some cases, individuals or families may provide information related to developmental or support needs. While this information may relate to care, we only collect what is necessary to understand how we can assist and guide you through the admissions process.

Any protected health information is handled in accordance with HIPAA and applicable state regulations.

How We Use Your Information

We use the information you provide to respond to your inquiry, communicate with you about services, and determine whether our programs may be a good fit.

If you move forward with services, information may also be used to coordinate care, communicate with support coordinators, and meet documentation and compliance requirements under DBHDS and Medicaid guidelines.

We may also use general website data to improve how our site functions and how information is presented.

How Information Is Shared

We do not sell or rent personal information under any circumstances.

Information is only shared when necessary and appropriate, such as with authorized staff, support coordinators, or healthcare professionals involved in care. In some cases, we may also be required to share information with regulatory or government agencies, including DBHDS or Medicaid, to meet compliance requirements.

All sharing is done with care and in accordance with privacy laws.

Confidentiality and HIPAA

Protecting confidentiality is a core part of how we operate.

We follow HIPAA standards and ensure that any protected health information is stored securely and only accessed by authorized personnel. Our staff are trained in confidentiality practices and understand the importance of handling information with respect and care.

Data Security

We take reasonable steps to protect the information we receive. This includes using secure systems, limiting access to authorized personnel, and maintaining internal policies around privacy and data handling.

While no system is completely immune from risk, we are committed to maintaining strong safeguards and continuously improving our practices.

Website Use

Our website may collect limited technical information, such as general usage data, to help us understand how visitors interact with the site. This allows us to improve the experience over time.

We do not use tracking for advertising purposes.

Your Rights

You have the right to ask questions about how your information is used and to request access to or corrections of your information where appropriate.

We are always available to speak with you directly and address any concerns.

Updates to This Policy

We may update this Privacy Policy from time to time as our services evolve or as regulations change. The most current version will always be available on our website.